Rezwiz – REFUND POLICY
Last Revised: 05/04/2020
Products purchased from rezwiz.ie, may be refunded only if cancelled within the refund
period specified below in this policy. Some products have different policies or requirements
for a refund associated with them, including some products that are not eligible for a
refund under any circumstance. Please see below for refund terms applicable to such
products.
“Date of the transaction”, for the purpose of this Refund Policy, means the date of
purchase of any product or service, which includes the date any renewal is processed by
rezwiz.ie, in accordance with the terms and conditions of the applicable product or service
agreement.
“Refund Period”, you may cancel a product at any time, but a refund will only be issued if
you request a refund with Rezwiz, by emailing cancellations@rezwiz.ie within the refund time frame specified
for the applicable product, if available at all.
No Refund After Account Closure. If eligible for a refund, it is necessary for you to request
a refund prior to account closure. You may elect to close your account with us at any time,
but upon account closure you will no longer be eligible for a refund as otherwise permitted
under this Refund Policy.
EU & UK CONSUMERS: YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES
WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE
A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT
THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE
NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS”, WHERE FULL
REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR
STATUTORY RIGHTS
Standard Refund Terms
Annual Plans+ – Within 30 days of the date of the transaction.
Monthly Plans*+ – Within 48 hours of the date of the transaction.
*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)
+Security products with remediation service cannot be refunded once a cleanup request has been submitted._
Products with Special Refund Terms
Ad SpendFor SEO Premium, the ad spend and search marketing fees are non-refundable for the
current month. We may refund future pre-paid months and future-month additional ad
spend and search marketing fees.
Domain Name Registrations/Renewals
- Standard Terms
•New Registration: 5 Days (120 Hours)
•Auto-Renewal (one-year): 45 Days (1080 hours)
•Auto-Renewal (multiple-year): 5 Days (120 Hours)
•Manual Renewal: 5 days (120 Hours) - Exceptions
•.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
•.COM.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
•.NET.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
•.ORG.AU: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
•.CZ: Manual Renewal – 59 Days (1416 Hours)
•.IE: New Registration / Auto-Renewal / Manual Renewal – 3 Days (72 Hours)
•.IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours)
•.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No refund.
If the domain name is deleted during the Grace Period the fee is unfrozen.
•.COM.MX: New Registration – 45 Days (1080 Hours) Registration fee frozen during period, no charge. Fee is charged at day 46, No
refund. If the domain name is deleted during the Grace period the fee is unfrozen.
•.PE: Manual Renewal – 29 Days (696 Hours)
•.COM.PE: Manual Renewal – 29 Days (696 Hours)
•.NET.PE: Manual Renewal – 29 Days (696 Hours)
•.NOM.PE: Manual Renewal – 29 Days (696 Hours)
•.ORG.PE: Manual Renewal – 29 Days (696 Hours)
•.PH: Manual Renewal – 59 Days (1416 Hours)
•.COM.PH: Manual Renewal – 59 Days (1416 Hours)
•.NET.PH: Manual Renewal – 59 Days (1416 Hours)
•.ORG.PH: Manual Renewal – 59 Days (1416 Hours)
•.SE: Manual Renewal – 69 Days (1656 Hours)
•.SG: Manual Renewal – 29 Days (696 Hours)
•.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
•.COM.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
•.NET.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
•.ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)•.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
•.CO.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
•.ME.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)
•.ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours) - Pre-Registrations
•For gTLD pre-registrations, application fees are non-refundable.
Expert Services
If an Expert Service has already been performed, then it is non-refundable (if not yet
performed, eligible for a refund within 30 days of the date of the transaction).
Get Started Service
If a Get Started Service has already been performed, then it is non-refundable (if not yet
performed, eligible for a refund within 30 days of the date of the transaction).
IT Services
If IT Service has already been performed, then it is non-refundable (if not yet performed,
eligible for a refund within 30 days of the date of the transaction).
•Annual Subscriptions: Non-refundable
•Monthly Subscriptions: If one or more request(s) have been completed during the billing
period, your monthly subscription is non-refundable.
Hosting Services
If a Hosting Service has already been performed, then it is non-refundable (if not yet
performed, eligible for a refund within 30 days of the date of the transaction).
Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the
purchased product, the list price for the domain name will be deducted from the refund
amount (the list price is the price of the domain name listed on Rezwiz’s website and is not
subject to any promotion, discount, or other reduction in price).
SEO Services
SEO Services is a 12-month commitment; in order to receive best results, you are
expected use the Services for the entire 12-month term.For all SEO Services plans, you can cancel within 48 hours of the date of the transaction
and receive a full refund for any remaining months in your committed term, to your original
payment method. No refund will be issues for the prior months.
If you purchase a monthly plan and cancel more than 48 hours after the date of the
transaction, you agree to pay for that current month of SEO Services, but Rezwiz will not
bill you for any future months. However, you will not be refunded the cost of the current or
past months.
If you purchase a semiannual or annual plan and cancel more than 48 hours after the date
of the transaction, you agree to pay for the current month of SEO Services and Rezwiz will
issue a 50% prorated refund to your original payment method for any remaining unused
months.
Social Media Management
You can cancel Social Media Management at any time and we will not bill you for future
months. However, you will not be refunded the cost of the present or past months since
the service has already been performed. If you cancel Social Media Management and
request a refund within 48 hours of initially purchasing or renewing, you can receive a full
refund for that month of service. After 48 hours, however, you are responsible for paying
for that month, but will not be billed for future months.
Trustee Fees
Trustee fees are refundable if the domain was not successfully registered. Trustee fees,
however, are non-refundable upon renewal.
Website Design Services
Web Services: If not yet performed, eligible for a refund within 30 days of the date of the
transaction. Once performance has begun, web service design is considered completed
60 days from the date of the transaction and will not be eligible for a refund thereafter.
Any website building services provided free of charge are not eligible for refund or offset
against any other product purchased from Rezwiz
Logo Design: 40% cancellation fee when in progress, non-refundable once artwork
delivered. If not yet performed, eligible for a refund within 30 days of the date of the
transaction. Once performance has begun, logo design is considered delivered 180 days
from the date of the transaction and will not be eligible for a refund thereafter.
Website Makeover Services: 30% cancellation fee when in progress, 70% cancellation fee
when site design is delivered for review, non-refundable once complete.
Website Care and Marketing Services: If you purchase Website Care or Marketing
Services and Rezwiz has completed 1 or more request(s), during the billing period, your
subscription is non-refundable.
If no requests have been fulfilled with the Website Care or Website services, you are
eligible for a refund as defined in the “Standard Refund Terms”:
•Annual Plans – Within 30 days of the date of the transaction.
•Monthly Plans (any plan with less than a 1-year term) – Within 48 hours of the date of the
transaction.
Website Security
Refunds are only available within 30 days of purchase and will only be issued in cases
where a manual malware removal was not completed.
WordPress Premium Support
Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and
none of the credits have been used. If a Service has already been performed during the
month, then that month is non-refundable (if not yet performed, eligible for a refund within
30 days of the date of the transaction). Future unused months of the services may also be
refunded if the plan is cancelled and a pre-payment was made. - Rezwiz Branding
Where an end user removes the “Design by Rezwiz” or “Powered by Rezwiz” text or logo without exclusive permission from Rezwiz, The end user will be liable to furnish Rezwiz with a one-time compensation of €500. This is to cover lost revenue in advertisement and brand identity associated with the branding.
Posted on rezwiz.ie at https://www.rezwiz.ie/terms 05/04/2020